Privacy policy

Last Updated: March 18, 2025

 

1. Overview

This Privacy Policy explains how Hans Biomed USA, Inc. ("Company") collects, uses, and discloses your personal information when you use https://store.hansbiomedusa.com/ (the "Site") and related services. By using our Site, you agree to this policy. This Site is not intended for individuals under 18 years of age. For related policies, please review our Terms of Service, Return and Exchange Policy, and Shipping Policy.

 

2. Information We Collect

We collect different types of personal information when you visit our Site, place an order, or contact us. This may include:

Personal Data:

  • Name (First, Last, and/or Business Name)
  • Email Address
  • Phone Number
  • Shipping/Billing Address
  • Medical License Credentials (if applicable)
  • Order Information (purchase history, invoices, etc.)

Usage Data:

  • IP Address, Browser Type, and Device Information
  • Pages Visited and Time Spent on Site
  • Referral Source (how you arrived at our Site)

Cookies & Tracking Technologies:

We use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies in your browser settings.

 

3. How We Use Your Information

We use your information for the following purposes:

  • Order Processing & Fulfillment: Process transactions, verify payments, and arrange deliveries.
  • Customer Support: Respond to inquiries and provide assistance.
  • Marketing & Communications: Send promotions, newsletters, and product updates (opt-out available).
  • Website Improvement: Analyze usage patterns to enhance Site functionality.
  • Fraud Prevention: Detect and prevent fraudulent activities.
  • Account Creation on Thinkific (Hans Academy): If your account is approved on our Shopify store, we automatically create an account for you on our Thinkific learning platform, Hans Academy. This is done via a secure automation (Zapier) to provide you access to educational resources related to our products. If you do not wish to have an account created on Thinkific, please contact us at info@hansbiomed.us.

 

4. Information Sharing

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment processors (e.g., Shopify Payments), shipping partners, and IT service providers.
  • Legal Authorities: When required to comply with laws, court orders, or legal proceedings.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.


5. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access & Update Information: Review and correct your personal details.
  • Opt-Out of Marketing: Unsubscribe from promotional emails.
  • Request Data Deletion: Ask us to delete your data, subject to legal obligations.
  • Restrict Data Processing: Limit how your data is used.

To exercise your rights, contact us at orders@hansbiomed.us.

 

6. Data Security & Retention

We implement industry-standard measures to protect your data. However, no method of online transmission is 100% secure. Your data is retained only as long as necessary for legitimate business and legal purposes.

 

7. Third-Party Links & Services

Our Site may contain links to third-party platforms (e.g., Facebook, Instagram, LinkedIn). We are not responsible for their privacy practices. Review their policies before providing any data.

 

8. Behavioral Advertising & Tracking

We use tracking technologies (e.g., Google Analytics, Facebook Pixel) to analyze visitor behavior and serve relevant ads. You can opt out of targeted advertising by:

 

9. Dispute Resolution

Any disputes related to this Privacy Policy will be resolved through binding arbitration in accordance with the American Arbitration Association (AAA). Both parties waive the right to a jury trial.

 

10. Changes to This Policy

We may update this Privacy Policy at any time. Your continued use of our Site signifies acceptance of any changes.

 

11. Contact Us

For questions or privacy-related requests, contact us:

Email: orders@hansbiomed.us
Address: 10350 Heritage Park Drive, Suite 201, Santa Fe Springs CA 90670, United States